Refund and Cancellation Policy

Cancellation Terms

After making payment to SUNVINCI ENERGY PRIVATE LIMITED, customers may request for cancelling the order within 23 hours of payment by contacting sunvinci.in@gmail.com or 8169945709. SUNVINCI ENERGY PRIVATE LIMITED reserves the right to accept or reject any cancellation request at its sole discretion, including cases where order processing, dispatch, or service preparation has already begun. Any concerns or disputes will be handled directly between SUNVINCI ENERGY PRIVATE LIMITED and the customer.

Replacement Terms

SUNVINCI ENERGY PRIVATE LIMITED entertains requests for replacement only in cases of proven product defects, damage during transit, or service issues. Refunds are not provided under any circumstances. To request a replacement, customers must contact SUNVINCI ENERGY PRIVATE LIMITED via sunvinci.in@gmail.com or 8169945709 within 5 days of delivery / service completion, along with the invoices, order information and supporting details to establish the alleged defects, damages, or deficiencies.

SUNVINCI ENERGY PRIVATE LIMITED may accept or reject a replacement request at its sole discretion. If SUNVINCI ENERGY PRIVATE LIMITED approves the replacement request, the replacement will be processed within the timeline communicated by SUNVINCI ENERGY PRIVATE LIMITED. Any concerns or disputes will be handled directly between SUNVINCI ENERGY PRIVATE LIMITED and the customer.

Refund Terms

SUNVINCI ENERGY PRIVATE LIMITED entertains requests for refunds only in cases of proven defects in product, damage during transit, or service issues. To make a request, customers should contact SUNVINCI ENERGY PRIVATE LIMITED via sunvinci.in@gmail.com or 8169945709 within 2 days of delivery / service completion with the invoices, order information and supporting information to establish the alleged defects, damages or deficiencies.

SUNVINCI ENERGY PRIVATE LIMITED may accept or reject a request for refund at its sole discretion. If SUNVINCI ENERGY PRIVATE LIMITED approves the refund request, refunds will be processed within the timeline communicated by SUNVINCI ENERGY PRIVATE LIMITED. Any concerns or disputes will be handled directly between SUNVINCI ENERGY PRIVATE LIMITED and the customer.

Contact Information

For any cancellation, refund, or return requests, please contact us at sunvinci.in@gmail.com or 8169945709.